Customer Centric-Selling
The conversations your sales people have with your customers should include so much value that they look forward to having more conversations in the future.
Customer Centric-Selling
Open Arena will help you to design a sales process that fits with the customer conversations you want your sales team to have. We will guide your sales teams through the process by developing their account planning, uncovering needs, pitching and proposing solutions, negotiating and closing. We will use interactive real world case studies that we design with you, that reflect the typical challenging customer conversations your sales teams have. Helping to uncover and build self-awareness, mindset to develop core strengths and identify areas of development.
Using practise and feedback in questioning and listening techniques we will help demonstrate where your Sales Team can add value and where your customers will most appreciate this additional value.
Our training programmes are bespoke and tailored for you.
Customer Contact Conversations
With our extensive experience in the customer contact arena we know that customers are looking for sales people to guide them through the buying process with ease. They want to trust the sales person and feel confident that their needs are understood.
In a world where the customer can compare online and give feedback about the service they have received using social media your sales teams require a skill set that positively impacts the customer experience.
By relating to the customer, using language they understand and reassuring them you are creating a customer-centric experience. Your sales team will consistently have great sales conversations and drive business results.
The best sales people are those who help buyers to buy by finding out what is of real value to them. We have translated that into a set of skills and behaviours all your people can adopt. At Open Arena we believe there’s a sales person in all of us. We’d love to prove it to you.